Registration FAQs

Registration FAQs

Published on: March 29, 2020
Blog, Studio Update

We’re offering an Online Spring Session until our Middletown studio reopens. You can purchase classes through our registration system, YogaReg. Below are answers to Frequently Asked Questions about YogaReg.

Login Questions

The following questions address how to login to our registration system, YogaReg:

Do I need to create a YogaReg account?

If you have ever attended a class at MSY, you DO NOT have to create a YogaReg account. You already have one. To learn how to access your account, read How do I login to my YogaReg account?

How do I login to my YogaReg account?

  1. Visit the login page. There are two ways to access it:
  2. Enter your User Name and Password. Two important notes:
    • Your username is not your email address.
    • Both fields are case sensitive – upper and lowercase letters matter!
  3. Click Log In.

Which email address is associated with my YogaReg account?

  1. Visit the login page: https://secure.yogareg.com/mountainspirit/pub?action=loginform
    Registration Login Page

  2. Click the Forgot Password button.
  3. On the Reset Password page, enter your email address and click Submit.
  4. If the your email is not found, please email us at info@mountainspirityoga.com
  5. If your email is found, you will receive an email with a new password. Read How do I recover my forgotten YogaReg password?.

How do I recover my forgotten YogaReg password?

  1. Visit the login page: https://secure.yogareg.com/mountainspirit/pub?action=loginform
    Registration Login Page

  2. Click the Forgot Password button.
  3. On the Reset Password page, enter your email address and click Submit.
  4. Check the inbox of the email address that you gave in the previous step – be sure to check your spam folder too. Open the email from no-reply@YogaReg.com: it will look similar to this message:
    Password Recovery Email

  5. Follow the instructions in the email using the autogenerated password to login to your account. You must enter the fields exactly as they were sent to you (uppercase and lowercase letters matter). It is helpful to use the Copy-and-Paste features available on your device, use the following instructions:

How do I unlock my YogaReg account?

After several failed attempts to log in to your YogaReg account, the system will lock your account. If this happens, please email us at info@mountainspirityoga.com immediately so that we can unlock your account and send you new login credentials.

Logout Questions

The following questions address how to logout from our registration system, YogaReg:

How do I logout from my YogaReg account?

Click Logout in the top menu at any time to logout of your account and end your registration session.screenshot how to logout

Online Spring Session – Class Questions

While our Middletown studio is closed, we are offering unique, pre-recorded online classes for purchase.

The following questions address how to buy these classes in our registration system, YogaReg:

What classes are you offering online?

  1. To see a list of our online classes, visit our Class Schedules page. Each week we will be adding more offerings.
    screenshot of Class Schedule page

How do I find your Online Classes in YogaReg?

  1. Once you are logged into our registration system, YogaReg,click Online Classes in the top menu at any time.
  2. Click the Show Online Classes button to see a listing of all of the videos available for purchase.
    screenshot shows Online Classes in YogaReg

    To learn more: read How do I buy a single Online Class (with credit/debit card> or How do I buy an Online Class with My Class Pass?

How do I buy a single Online Class (with my credit/debit card)?

  1. Go to our Class Schedules page, click on the Buy Now link next to the class that you want to purchase. screenshot shows Buy Now link
  2. Your selected workshop displays in our registration system, YogaReg, where you can complete your purchase. Click the second Buy option with the fee for the video.
    screenshot shows how to buy online class

  3. Your shopping cart displays. Click Proceed to Checkout to complete your purchase. (Note: If you want to add more classes to your cart, read How do I add more Online Classes to my shopping cart?.)
    screenshot shows online shopping cart

  4. If you are not currently logged in, the Log In screen displays. Read How do I login to my YogaReg account? to log in. Once you are logged in, the Checkout page displays.
  5. Click I agree to the policies stated here and click Pay Now.
    screenshot shows how to complete payment

    A Pay Pal screen displays.

  6. You can log in to pay with Pay Pal, or you can click Pay with Debit or Credit Card to complete your purchase.
    screenshot of Payment Options.

  7. Once transaction is complete, your receipt displays. You automatically receive a copy of this invoice in your email. Click Finished to view your account. screenshot shows how to finish payment
  8. Your account displays. Click Logout to end your registration session.
    screenshot show how to Logout

How do I buy an Online Class with my Class Pass?

The following instructions assume that you already have a purchased Class Pass in your account. You may want to learn how to buy a class pass or learn how to find the balance on your class pass first.

  1. Go to our Class Schedules page, click Buy now! next to the class that you want to purchase.
    screenshot shows Buy Now link
    Your selected class displays in our registration system, YogaReg, where you can complete your purchase.

  2. Under Purchase Options, click Buy for $0.00Use Class Pass for this video.
    screenshot of class pass for workshop

  3. Your Shopping Cart displays. Click Proceed to Checkout.
    screenshot shows Shopping Cart

  4. The Checkout page displays. Click I agree to the policies stated here and Complete Registration.
    screenshot to complete registration

  5. Your account information displays. Click Logout to end your registration session at anytime.
    screenshot show how to logout of YogaReg

Class Pass Questions

The following questions address class passes in our registration system, YogaReg:

How do I buy a Class Pass?

  1. Go to our Class Fees page, click on the pass that you want to purchase.
    screenshot to pick a class pass

  2. This will take you to our registration system, YogaReg, to complete your purchase.
  3. Click the pass that you want to buy. If you are purchasing for a family member, select his/her name in the drop-down box.
    screenshot to select class pass
    screenshot to proceed to cart

  4. If you are not currently logged in, the Log In screen displays. Read How do I login to my YogaReg account? to log in. Once you are logged in, the Checkout page displays.
  5. Click I agree to the policies stated here. and click Pay Now.
    screenshot shows how to checkout A Pay Pal screen displays.

  6. You can log in to pay with Pay Pal, or you can click Pay with Debit or Credit Card to complete your purchase.
    screenshot of Payment Options.

  7. Once transaction is complete, your receipt displays. You automatically receive a copy of this invoice in your email. Click Finished to view your account. screenshot shows how to finish payment
  8. Your account displays. Click Logout to end your registration session.screenshot how to logout
  9. Once your purchase is complete, you can Buy a Class with a Pass.

How do I see the balance on my Class Pass?

  1. Login to your YogaReg account.
    Registration Login Page

  2. Once logged in, click My Info in the top menu.
    screenshot shows My Info

  3. Scroll down until your Class Pass information displays. Note the Credit Used and Remaining Credits.
    screenshot shows class pass balance

  4. You can buy a class with a pass or Logout.

Shopping Cart Questions

The following questions address your shopping cart in our registration system, YogaReg:

How do I add more Online Classes to my shopping cart?

  1. From the Shopping Cart page, click Continue Shopping. This returns to you to your previous item, which is already in your shopping cart.
    screenshot shows Continue Shopping button

  2. Read How do I find your Online Classes in YogaReg to continue.

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