How to Use Punchpass

Punchpass is your management program to keep track of your yoga class reservations and payments. It is designed for you to easily make, switch and cancel class reservations with just a few clicks. That gives you the flexibility to juggle life’s daily demands and keep your yoga practice strong. It also allows the studio to fill all our classes and offer other students a spot in class who may be on the waitlist.

To learn how to manage your Punchpass account better, please read the answers to all of our Frequent-Asked Questions displayed below. Get up and running with our new system as quickly as possible!

In addition to the instructions and screenshots below, you can learn more about how to use our system by watching these videos.

Login Questions

The following questions address how to login to our new registration system:

How Do I Set Up My Account?

1. Watch here to learn how to set up your account, then click here to get started.

If you received an email invitation, please create your account with that email address. When you do, you will find that your personal information is auto-filled from our previous registration system.

Please review and update this data, paying particular attention to the Emergency Contact fields and Health Status. We want everything to be accurate!

How Do I Login To My Account?

1. Whether you are on your phone or at your desktop, visit us at: https://msy.punchpass.com/.

2. Click Sign In and enter your Email and Password.

Click Sign In to Access Your Account

How Do I See My Emergency Contact and Health Fields?

Watch here to learn how to get to your personal fields in your account, or following these steps:

1. Whether you are on your phone or at your desktop, visit us at: https://msy.punchpass.com/.

2. Click Sign In and enter your Email and Password.

3. Click Account in the upper left side of your screen.

4. Complete and verify personal data. And click Update Account to save your changes.

Verify and Update Personal Account Information

Schedule Questions

The following questions address how to login to our new registration system:

How Do I See MSY's New Schedule?

Whether you are on your phone or at your desktop, you can see our new schedule from any web browser here: https://msy.punchpass.com/.

You can set a bookmark on this page so that you can easily return to visit.

Single Class Questions

The following questions address how to buy a single class:

How Do I to Buy a Single Class?

You may purchase a class up to 1 hour before the class start time.The following instructions explain how to purchase a single class with a credit card. If you already have a class pass, read How Do I Buy a Single Class With A Class Pass?

1. Anytime you visit us at https://msy.punchpass.com/, you can select a single class to buy on our schedule, for example: Monday, January 4th, Moderate Yoga at 9:30 am. Click on the class name’s blue link as shown below:

Click on Class Name Link

The class description displays more detailed information about the class:

Sign In Before You Book a Class

2. To buy a spot in the class, click Sign In if you already have an account.
Click Create Account if you do not already have one (see How to Set Up Your Account).

Once you are signed in, the class price displays.

3. Click Purchase Pass. Although the button reads “pass”, at this point you are really buying a single class at the purchase price listed above the button.

Purchase Button for Class

Note: If you have not signed your liability waiver, you will see a note to do it before you can buy a class (see How to Sign Your Liability Waiver).

Sign Waiver Before You Book A Class

4. Enter your credit card payment information. Click Pay.

Submit Payment for a Single Class

7. You will receive an email confirming your payment and spot in the class similar to this message:

Sample Class Confirmation email

8. If you would like to buy another class, return to the schedule and repeat these steps.

How Do I Buy a Single Class With a Class Pass?

You may purchase a class up to 1 hour before the class start time.The following instructions explain how to buy a single class with a class pass. If you want to buy a class without a pass, read How Do I Buy a Single Class?

1. Visit us at https://msy.punchpass.com from any web browser.

2. Login to your account (if needed, read How Do I Login To My Account?).

Click Sign In to Access Your Account

3. Your purchased passes displays (if you do not have a purchased Class Pass, read How Do I Buy A Class Pass?.)

Display of Your Purchased Passes

4. Find the class that you want to buy using your pass. First click Schedule List towards the top of your screen. Then click the name of the class you want to attend.

Click Schedule, Then Click Name of Class

5. Verify the class details, and click Reserve my Spot in Class!

Reserve Class With Pass

6. You will receive an email confirming your spot at the email associated with your account, similar to this one below:

Class Reservation Email

7. Repeat this process to reserve additional classes on your Class Pass.

Class Pass Questions

The following questions address how to buy a class pass:

How Do I Buy a Class Pass?

Anytime you visit us at https://msy.punchpass.com/, you can select a class pass to buy.

1. Click Purchase A Pass.

Click to Purchase a Pass

Our current Class Pass offerings display:

View Current Class Pass Offerings

2. Click the blue link of the Class Pass that you want to buy. The Class Pass details display. To complete your purchase, you must Sign In if you already have an account (see How Do I Login To My Account?).

Note: Click Create Account if you do not already have one (see How Do I Set Up My Account?).

Sign In to Buy A Class Pass

3. Once you are signed in, click Purchase Pass.

Click Purchase Pass

4. Enter your credit card information. Click Pay.

Submit Payment for Class Pass

5. You will receive an email confirming your payment and the pass displays in your account. Read How Do I See My Class Pass?)

If you would like to buy a class with your class pass, read How Do I Buy a Single Class With My Class Pass?.

How Do I See My Class Pass?

1. Visit us at https://msy.punchpass.com from any web browser.

2. Login to your account (read How Do I Login to My Account?).

Click Sign In to Access Your Account

3. Your purchased passes displays (if you do not have a purchased Class Pass, read How Do I Buy A Class Pass.)

Display of Your Purchased Passes

4. Once you are logged in, you can see your purchased Class Passes at any time by clicking Home on the top left side of your screen.

Click Home To See Your Purchased Passes

Liability Waiver Questions

The following questions address how your online liability waiver:

How Do I Complete My Liability Waiver?

Watch here to learn how to complete your online liability waiver. This is required before you can buy a class.

Getting on a Class Waitlist

The following questions address how to get on the waitlist for a class that is full:

How Does the Punchpass Waitlist Work?

Note: Only students with a Class Pass can be added to a class waitlist.When the maximum number of students in a class is reached, Punchpass opens a waitlist for any students who would like to join the class if a spot becomes available.If a spot opens in the class, everyone on the waitlist receives an email notification at the same time indicating that a spot is available, as shown below:

Class Spot Open

The first person to sign up gets the spot.

How Do I Sign Up for a Class Waitlist?

Note: Only students with a Class Pass can be added to a class waitlist.Use the following steps to sign up for the waitlist for a full class:

1. Please read How Does the Punchpass Waitlist Work to determine if you would like to continue.

2. Visit us at https://msy.punchpass.com from any web browser.

3. Login to your account (read How Do I Login to My Account?).

Click Sign In to Access Your Account

4. Click the class that you would like to join:

Click Class to join the waitlist

5. If you do not have a class pass, the following error displays:

Need Class Pass first

6. You must have a phone number on your account, so if you do not have one, follow the directions to add one:

Phone Number is required

7. Click Add Me To The Waitlist.

Click Add Me to Waitlist

8. A confirmation pop-up displays. To add your name to the waitlist, click Yes – Add Me To The Waitlist.

Confirm add to waitlist

9. A confirmation screen displays. Please Note:

  • You are added to one date/time of the class only.
  • You will not receive an email confirmation your waitlist reservation. You can see your waitlist reservation in your account (follow the instructions in the next step).

Added to Waitlist Confirmation screen

10. To view your waitlist reservations, click My Reservations.

Click My Reservations

11. A pop-up screen displays your reservations, including any waistlisted classes which are indicated by the orange Waitlist sign (indicated by the purple arrow below). This means that you will receive notification when a spot opens up, but you do not have a spot that class yet.

My Reservations shows waitlisted classes

Additionally, when you click Schedule on the top menu, you can see a grey Waitlist sign next to the class.

See Waitlist class on schedule

12. When a spot opens up in a class, everyone on the waitlist receives an email with an invitation to Accept or Decline the spot. This is a first-come, first-served process:

Click to Reserve the Spot

13. If the spot is available, click Yes – I’ll Take The Spot!”:

Act Fast: Take the Spot!

Note: if the spot is already taken, the following screen displays:

Class Spot is Full14. To confirm that you have been added to the class, click My Reservations and notice that the orange Waitlist sign no longer displays next to the class:

Added to the class

Changing or Canceling Reservations

Class Cancellation Policy Update (5/24/2021)

Note: Only students with Class Passes can move or cancel reservations in their account. If you paid for a class with a ticket (credit card), then you must contact the studio to move or cancel your reservation.

As more students are returning to class and waitlists are filling, we changed the class cancellation period from 24 hours before class to just 12 hours. That gives you more flexibility to take care of yourself if you feel under the weather, react to an emergency, or make changes in your plans.

However, that means it is even more important for you to manage your class reservations promptly to give the studio time to fill classes from the waitlist. All Late Cancels after the 12-hour period before class begins will cost a pass credit or single ticket. Remember, you can easily change your reservation to another class and avoid the cancellation forfeit.

The following questions address how to change or cancel a class reservation in Punchpass:

How Do I Move A Class Reservation?

Note: Only students with Class Passes can move or cancel reservations in their account. If you paid for a class with a ticket (credit card), then you must contact the studio to move or cancel your reservation.

1. Visit us at https://msy.punchpass.com from any web browser.

2. Login to your account (read How Do I Login to My Account?).

Click Sign In to Access Your Account

3. To view your reservations, click My Reservations.

Click My Reservations

4. A pop-up screen displays your reservations, including any waistlisted classes which are indicated by the orange Waitlist sign (indicated by the purple arrow below). This means that you will receive notification when a spot opens up, but you do not have a spot that class yet.

My Reservations pop up

5. To move the waitlist reservation or a class reservation, click on the class name, as show below:

Waitlist with two class

6. The class details display. Click Move or Cancel Reservation.

Move or Cancel Waitlisted Class

7. Click Move Reservation To Different Date/Time on the following screen:

Move or Cancel Waitlisted Class

8. A pop-up displays with dates and times that you can select to move the reservation, as shown below:

Select new date and time for your class reservation

How Do I Cancel A Class Reservation?

Note: Only students with Class Passes can move or cancel reservations in their account. If you paid for a class with a ticket (credit card), then you must contact the studio to move or cancel your reservation.

1. Visit us at https://msy.punchpass.com from any web browser.

2. Login to your account (read How Do I Login to My Account?).

Click Sign In to Access Your Account

3. To view your reservations, click My Reservations.

Click My Reservations

4. A pop-up screen displays your reservations, including any waistlisted classes which are indicated by the orange Waitlist sign (indicated by the purple arrow below). This means that you will receive notification when a spot opens up, but you do not have a spot that class yet.

My Reservations pop up

5. To cancel the waitlist reservation or a class reservation, click on the class name, as show below:

Waitlist with two class

6. The class details display. Click Move or Cancel Reservation.

Move or Cancel Waitlisted Class

7. Click Cancel Reservation on the following screen:

Move or Cancel Waitlisted Class

8. You will receive an email message indicating that your reservation is cancelled.

Cancelled Class Email Notification

How does Late Cancel work?

You may change or cancel your class reservation up to 12 hours before the class start time from inside your Punchpass account.

To cancel your reservation within 12 hours of the class start time, a Late Cancel applies. Use these instructions to Late Cancel from inside your Punchpass account:

1. Visit us at https://msy.punchpass.com from any web browser.

2. Login to your account (read How Do I Login to My Account?).Click Sign In to Access Your Account

3. To view your reservations, click My Reservations.

Click My Reservations

4. A pop-up screen displays your reservations, including any waistlisted classes which are indicated by the orange Waitlist sign (indicated by the purple arrow below). This means that you will receive notification when a spot opens up, but you do not have a spot that class yet.

All other classes are reserved.

List of Upcoming Class Reservations

5. To cancel a class within 12 hours of the start time, click the name of the class.

Click the upcoming class to cancel

6. The class details display. Click Move or Cancel Reservation.

Click class name to Late Cancel

7. Note that the Late Cancel policy will automatically deduct one class from your class pass or you will be charged a fee. To continue, click Cancel Reservation on the following screen:

Understanding Late Cancel Policy

8. You will receive an email message indicating that your reservation is cancelled.

 

Cancelled Class Email Notification

Upcoming MSY Events

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August 29-September 6, 2021

New MSY COVID Guidelines
effective on July 5th

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